Customer Satisfaction Survey
Services, Quality and Customer’s Satisfaction Survey
(Burger King)
Your opinion will help to improve the services at ……..
Please Take a Moment To Answer These Questions:
1. How often do you visit Burger King?
Daily 4 Times a Week 3 Times a Week 2 Times a Week Once a Week
2. When do you likely visit Burger King?
10:30 am - 1 pm 1pm - 4:30 pm 4:30 pm - 8:30 pm 8:30pm -11:30pm
3. How would you rate your overall satisfaction with this restaurant (BK)?
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
4. Overall, the service provided at this restaurant (BK) is excellent:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
5. Service Quality: Please rate each of the following dimensions:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
A
Burger King Restaurant makes tasty food.
1
2
3
4
5
B
This restaurant has a good variety of food items.
1
2
3
4
5
C
I feel safe dealing with Burger King employees.
1
2
3
4
5
D
Employees in Burger King Restaurant give me prompt service.
1
2
3
4
5
E
Employees in Burger King Restaurant have good knowledge about the services provided by the restaurant.
1
2
3
4
5
F
The quality of beverages is excellent.
1
2
3
4
5
G
Burger King Restaurant has employees who give me personal attention.
1
2
3
4
5
H
Burger King Restaurant has working hours that are convenient to all its customers. qu 1
2
3
4
5
I
Burger King Restaurant has modern-looking equipment.
1
2
3
4
5
J
The food served here tastes delicious.
1
2
3
4
5
K
The price matches the quality of food at Burger King Restaurant.
1
2
3
4
5
L
When Burger King Restaurant promises to serve food by a certain time, it does so.
1
2
3
4
5
M
Prices at Burger King are competitive with that of similar restaurants.
1
2
3
4
5
N
The materials associated with Burger King service (such as plates, napkins, spoons, etc…) are visually appealing.
1
2
3
4
5
O
The food is served hot and fresh.
1
2
3
4
5
P
Burger
(Burger King)
Your opinion will help to improve the services at ……..
Please Take a Moment To Answer These Questions:
1. How often do you visit Burger King?
Daily 4 Times a Week 3 Times a Week 2 Times a Week Once a Week
2. When do you likely visit Burger King?
10:30 am - 1 pm 1pm - 4:30 pm 4:30 pm - 8:30 pm 8:30pm -11:30pm
3. How would you rate your overall satisfaction with this restaurant (BK)?
Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
4. Overall, the service provided at this restaurant (BK) is excellent:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
5. Service Quality: Please rate each of the following dimensions:
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
A
Burger King Restaurant makes tasty food.
1
2
3
4
5
B
This restaurant has a good variety of food items.
1
2
3
4
5
C
I feel safe dealing with Burger King employees.
1
2
3
4
5
D
Employees in Burger King Restaurant give me prompt service.
1
2
3
4
5
E
Employees in Burger King Restaurant have good knowledge about the services provided by the restaurant.
1
2
3
4
5
F
The quality of beverages is excellent.
1
2
3
4
5
G
Burger King Restaurant has employees who give me personal attention.
1
2
3
4
5
H
Burger King Restaurant has working hours that are convenient to all its customers. qu 1
2
3
4
5
I
Burger King Restaurant has modern-looking equipment.
1
2
3
4
5
J
The food served here tastes delicious.
1
2
3
4
5
K
The price matches the quality of food at Burger King Restaurant.
1
2
3
4
5
L
When Burger King Restaurant promises to serve food by a certain time, it does so.
1
2
3
4
5
M
Prices at Burger King are competitive with that of similar restaurants.
1
2
3
4
5
N
The materials associated with Burger King service (such as plates, napkins, spoons, etc…) are visually appealing.
1
2
3
4
5
O
The food is served hot and fresh.
1
2
3
4
5
P
Burger