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Customer Satisfaction Level of Co-Operative Banks

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Customer Satisfaction Level of Co-Operative Banks
FIRST DEGREE PROGRAMME IN COMMERCE
SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER)
Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS
STUDIES
(2010 Admissions onwards)
Time: Three Hours Max. Weightage:
30
SECTION - A
This section consists of four bunches of four questions each.
Each bunch carries a weightage of 1. Answer all questions.
I. Choose the most appropriate answer from the following.:
1. Unsolicited sending of bulk e-mail is referred to as:
(a) Stalking
(b) Spam
(c) Phishing
(d) Cyber fraud
2.INFLIBNET is an Autonomous IUC of:
(a) University of Kerala
(b) CSIR
(c) UGC
(d) Gujarat University
3.Internet, Cell Phones or other devices are used to send or post text or images intended to hurt or embarrass another person is called :
(a) Cyber terrorism
(b) Spam
(c) Phishing
(d) Cyber-bullying
4.Daisy wheel printer is a :
(a) Non-impact printer
(b) Thermal printer
(c) Impact- printer
(d) Page printer
II 5. To request information from the server, the browser uses a special addressing system called:
(a) TCP
(b) HTTP
(c) URL
(d) XML
6.The programming language used in WAP, Primarily in GSM phones is:
(a) HTML
(b) WML
(c) WAN
(d) WINS
7. A worldwide part line protocol that allows one to converse with others in real time is:
(a) IRSG
(b) IP
(c) IRC
(d) ISP
8. SPSS output screen consists of
(a) One Panel
(b) Two panels
(c) Three panels
(d) Four panels
III. Fill in the blanks choosing suitable words from those given in brackets.
9. When it is running, SPSS creates ___________ output files
[ (a) three (b) two (c) four (d) one]
10. _____________is the Standardised Protocol for credit card payments
[ (a)SET (b) TCP/IP (c) FTP (d) ISP]
11. Computers which offer information to be read are called___________
[ (a)Servers (b) Clients (c) Workstations (d) Mainframe]
12.Domain name extension of servers that provide defense information is _________
[ (a) .Org (b) .Com (c) .mil (d) .gov ]
IV. Match the Following:
A B
13. EBay (a) Protocol
14. Alta vista (b) E-Governance
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