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Cross-Cultural Intelligence

“The Road to Hell”
Case Analysis

By:
Dexter Carr
Brandon Kelley
Allen Thomas

Organizational Behavior
Dr. Tom McFarland

Case Analysis:

The case analysis, “The Road to Hell,” address several issues that effect how communication with others from other cultures have potential to cause disaster. In this particular case we see that our interpersonal relationships along with cultural differences change others views on how individuals are perceived in the workforce. In this case, Mr. John Baker whom is the chief engineer of the Caribbean Bauxite Company, located in he West Indies has decided to relocate to another job as a production manager. There are many factors in the business community that influence communication integration. Baker is an expatriate who has had several years of experience working in different countries. Baker hires Matthew Rennalls to fulfill his position as chief engineer and has been at the corporation for two years. Rennalls received his B.S. degree in engineering from the University of London. Although Matthew is ten years younger and lacks the experience that Baker has, he demonstrates superb skills, knowledge, and ability on the job, which impressed his colleagues. But some of his coworkers have complained on his rudeness to the Europeans. Therefore, as a productive leader, Baker conducts an interview with Renalls to discuss his performance within the company up to this point. Could this be potential racial prejudice or a lack of communication skills on both halves due to their cultural backgrounds?
Baker’s intentions during this interview were not fulfilled as he had planned. As the chief engineer for several years, therefore his years of experience have made his company a successful corporation. His recent promotion has showed us that he has mastered the skills of chief engineer. Baker is about to leave the corporation, therefore he feels that there is a few skills and knowledge that will increase his performance and...