Critical Thinking Simulation
Critical Thinking Strategies in Decision Making
Thinking Critically Simulation Review
A successful manager is a leader that can provide guidance, direction and motivation to employees in order to improve a company. As a manager for Credenhill Industries the managerial assignment is to solve problems that have arisen within one of the electronics store. The main issue raised which must be resolved is the decline in the number of sales. Subsequently, the legal issue with the City Council for violation of local disability access laws must also be resolved. The evaluation process will assist in determining the problems which are contributing to the decline in sales. The manager must initially identify the problem, define the goals and objectives and evaluate the effects of the problems.
In order to raise the sales figure, the manger must assess the cause or causes of stagnant sales. To accomplish this task there must be a thought process that can help to implement proper decisions. Then the necessary tools must be present in the company to help implement these decisions. It is apparent that there are three major issues that are contributing to decreasing numbers in sales. First is variable pay, second is product mix and third is a new competitor. To help make the crucial changes needed in the company, all three issues must be analyzed.
First issue to address is variable pay. The lower level employees are frustrated because they believe they are earning far less than their senior coworkers at sales positions. A smart manger will have to take head complaints from all sides of the spectrum and analyze whether or not there is a legitimate dissatisfaction. The junior level sales associates are the first members of the company that greet and service the customers. With this fact it is essential to address their concerns and complaints to keep them highly motivated to sell the merchandise. Therefore variable pay is one of...
Please login to view the full essay...