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Communication Skills

Communication skills are very important to the success of business. We are constantly in communication with others at work. In order for a business to succeed, the messages have to be sent and received by others without interference. Poor communication can cause problems that spread throughout the entire organization. Sending or receiving the wrong instructions can have negative effects on the organizations internal and external customers. Good communication skills require the ability to send a message and to be an effective listener at the same time. Communication involves a sender, a message, a channel, a receiver, feedback and context. The sender is the person who is sending the message. The message can be verbal or non-verbal and it must be clear and organized. The sender should display confidence and show a good knowledge and understanding of the subject being communicated. Your style of communicating, such as your tone, and your body gestures can all affect your method of communication, and the way the receiver interprets your message.
There are verbal and non-verbal channels. Verbal channels can include face to face meetings, or telephone conversations. Non-verbal channels include emails, letters, reports, or memos. Choosing the correct channel is an important part of effective communication. Using the wrong channel can easy cause a misunderstanding.
The receiver can be an individual or group of people. As a sender, you must know your audience. Knowing your audience will help you to organize your message more clearly to help prevent a misunderstanding. The receiver will always have ideas or feelings that can influence their understanding, or even change their response. Knowing these ideas or feelings will help the sender communicate in a way to insure that their message is interpreted in the way they intended for it to be.
Feedback can be both verbal and non-verbal. Paying attention to this feedback will help the sender to know...