OPPapers.com

Communication And Conflict Resolution

In this essay, I have chosen communication and conflict resolution to demonstrate how I would apply in my personal life. Conflict resolution is a critical skill to satisfy interpersonal relationship and is an ability to deal with emotional turbulence in a relationship. Communication on the other hand needs to take place for any relationship to be nurtured “ Communication is the lifeblood of every relationship” (Bolton, 1987, p.13).
Communication
Communication plays a vital role in developing any kind of healthy relationship, regardless of what phase the relationship is in. “Ineffective communication causes an interpersonal gap that is experienced in all facets of life and in all sectors of society” (Bolton, 1987, p.4) Communication can be divided into two categories which is verbal and non-verbal. Verbal is the spoken language whereas non-verbal includes gestures, body language and facial expression. Effective communication can be established when this two types of communication complement each other. In fact, communication skills start the day you say your first words. We learn from birth that we get what we need out of our body gestures and non-verbal communication as babies. We in turn learn to trust our environment and those around us, whilst developing relationship.
Communication Model
In general terms, interpersonal communication can be classified as either one-way or two-way. One-way communication occurs when the sender transmits information in the form of direction, without any expectation of discussion or feedback. For example, a manager may stop by an employee's desk to inform him that a certain project will be due the following day. One-way communication is faster and easier for the sender because he or she does not have to deal with potential questions or disagreement from the receiver.
In contrast, two-way communication involves the sharing of information between two or more parties in a constructive exchange. For example, a manager may...