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Communication and Conflict Resolution. ... Compromise and active listening are good
solutions to improve overall conflict resolution and communication skills. ...
... Without effective communication conflict may and does arise within the ... individuals
or groups” (2005, JimTrade.com) Conflict Resolution Strategies: Conflict ...
communication and conflict. In today’s workforce communication and conflict
resolution are paramount to a successful organization. ...
... Conflict resolution is about: a. Listening b. Encouraging openness, honesty and
direct communication c. Focusing on behavioral needs, interests, and mutual ...
... groups. Team dynamics involves leadership, involvement, responsibility,
communication, conflict resolution, and group cohesion. We ...
Submitted by mikeymyles on May 17, 2007
Category: Miscellaneous
Words: 961 | Pages: 4
Views: 324
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Best Communication Skill
Robbins states communication as the transference and understanding of meaning (p.205). The final function that communications performs is related to its role in facilitating decisions by transmitting the data to identify and evaluate choices (Robbins, 2000, p.206). Many of us are poor listeners. Why? Because it is difficult and it is usually more satisfying to talk (Robbins, 2000, 217). One solution to improve communication is "Active listening". Active listening is a dynamic way of communication where both parties are involved. On the other hand how can we resolve organizational problems? One of the best conflict management methods to deal with conflict is to compromise.
Best Communication Skill
Making eye contact is an essential active listening skill as Robbins states, since it "focuses one's attention, reduces the potential for distractions, and encourages the speaker" (p. 471). By having eye contact while speaking, the parties involved in this sort of communication use more than one sense at a time, which in turn allows them to retain more information. If no eye contact were present, it would not be possible for either party to interpret whether or not the point came across.
In addition to the preceding skill, effective active listening includes facial expressions and body motions, which relay to the speaker that the audience is attentive and comprehensive of the subject matter. Otherwise, not seeing any expressions from the audience, the speaker will get discouraged assuming communication is lost.
Paraphrasing is a necessary element in active listening. The reason it is very effective is that by rewording the other party's comments, one tends to affirm the conveyed meaning. According to Robbins, "Paraphrasing acts as an excellent control device to check on whether one is listening carefully. It is also a control for accuracy" (p. 472).
Another aspect of active...
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