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Cisco Systems: Using the Web for Internal Efficiency Question 1: Cisco Systems is the leading supplier of networking equipment and network management for the Internet
are still being made and the numbers will continue to grow. The real breakthrough occurred when such systems like Cisco Systems and Nortel started producing VoIP
staff to provide many of these services to constituents with more efficiency and greater accuracy than in the past. The Village has prided itself on using technology
(such as board members, managers and employees) and external sources (such as competitors, suppliers and customers)' (Jashapara 2004). They work through an intranet
for them to add needed skills" (Adams, 2001). Cisco and Compaq have both been successful with using these web based systems. Harrison-Keyes could implement some kind
Submitted by sherry1113 on October 16, 2006
Category: Technology
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Question 1:
Cisco Systems is the leading supplier of networking equipment and network management for the Internet in the world. Products include routers, hubs, ethernet, LAN/ATM switches, dial-up access servers and software. Because customer satisfaction has always been a core value of a successful company, customer focus has been an essential component of Cisco Systems corporate culture since the company's inception in 1984.
Since the future of the global economy is directly tied to productivity, increasing efficiency is a priority worldwide. The Internet is a proven tool for saving time and money, and for creating new revenue-generating services. It is making a positive impact in a very direct and tangible way that's important to businesses. Cisco systems is one of the most highly valued companies in the world, one part of Cisco¡¯s success is the use of Internet Operating System. This case mentioned a number of different business processes in Cisco Systems. For each of the business processes listed, several possible performance variables and related measures of performance are also mentioned.
A business process is a related group of steps or activities in which people use information and other resources to create value for internal or external customers. (Alter 2002:10) I will identify three business processes in the following.
Firstly, Cisco uses information systems, which include internal Oracle enterprise software and Internet-based systems that provided data and communication links for customers and suppliers. The quality of customer's network directly affects the business profitability, employee productivity and customer satisfaction. As the mission of Cisco is to accelerate customer success with Cisco network technology and applications that meet their business needs. The technical assistance engineering and advanced services engineering teams work together to create the tools, establish leading...
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