Case Study American Airlines
Section A
Q1. Why do you think the history and culture of ABC has helped to face challenges?
Exhibit 1: The concept of Culture
The Indian perspective of culture suggests that “Culture consists of totality of assumptions, beliefs, values, social systems and institutions, physical artifacts and behaviour of people, reflecting their desire to maintain continuity as well as to adapt to external demands.”
What these descriptions suggest is a set of value systems that are equally shared by all the members. They take a long time to evolve and are sustained over a long period of time. They form a common core which binds people together.
Work culture, on the other hand, is a totality of various levels of interaction among organisational factors (boundaries, goals, objectives, technology, managerial practices, material and human resources, and the constraints) and organismic factors (skills, knowledge, needs, and expectations) interact among themselves at various levels. Over a period of time they develop roles, norms and values focusing work and is called work culture.
Exhibit 2: Introduction
American Airlines, a founding member of one world, is one of the largest airlines in the world. With its affiliates American Eagle® and American Connection, it serves some 260 destinations - including more than 150 in the USA, and 40 countries. American Airlines network covers points throughout North America, the Caribbean, Latin America, Europe and the Pacific. American has major connecting hubs at Dallas/Fort Worth, Chicago O'Hare, Los Angeles, Miami, San Juan and New York., make traveling with American the first choice of millions of travelers.
Crime is a perpetual disease, a plague that was recently proclaimed by the Centers for Disease Control (CDC), as a substantial public health issue. Law enforcement struggles to act as a prophylaxis to crime. Crime's epidemic is growing and finding new venues with which to spread its havoc. More specifically crime has
Q1. Why do you think the history and culture of ABC has helped to face challenges?
Exhibit 1: The concept of Culture
The Indian perspective of culture suggests that “Culture consists of totality of assumptions, beliefs, values, social systems and institutions, physical artifacts and behaviour of people, reflecting their desire to maintain continuity as well as to adapt to external demands.”
What these descriptions suggest is a set of value systems that are equally shared by all the members. They take a long time to evolve and are sustained over a long period of time. They form a common core which binds people together.
Work culture, on the other hand, is a totality of various levels of interaction among organisational factors (boundaries, goals, objectives, technology, managerial practices, material and human resources, and the constraints) and organismic factors (skills, knowledge, needs, and expectations) interact among themselves at various levels. Over a period of time they develop roles, norms and values focusing work and is called work culture.
Exhibit 2: Introduction
American Airlines, a founding member of one world, is one of the largest airlines in the world. With its affiliates American Eagle® and American Connection, it serves some 260 destinations - including more than 150 in the USA, and 40 countries. American Airlines network covers points throughout North America, the Caribbean, Latin America, Europe and the Pacific. American has major connecting hubs at Dallas/Fort Worth, Chicago O'Hare, Los Angeles, Miami, San Juan and New York., make traveling with American the first choice of millions of travelers.
Crime is a perpetual disease, a plague that was recently proclaimed by the Centers for Disease Control (CDC), as a substantial public health issue. Law enforcement struggles to act as a prophylaxis to crime. Crime's epidemic is growing and finding new venues with which to spread its havoc. More specifically crime has