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Business process outsourcing (BPO). BPO Industry in India- A Report Business process
outsourcing (BPO) is a broad term referring to outsourcing in all fields. ...
... However, this has changed as the Business Process Outsourcing (BPO) issue became
a major point of discussion in the second half of 2003 (Click and Duning 2004 ...
president. BPO - What is Business Process Outsourcing? http://www.sourcingmag.com/
content/what_is_bpo.asp What is business process outsourcing (BPO)? ...
... business. Today Business Process Outsourcing (BPO) is the next discipline
many multi-national corporations are embarking on. BPO ...
... Concentrate more on your core business Make faster ... Increased efficiency Disadvantages
of Outsourcing Loose control of the process Creates potential ...
Submitted by ehsanur on May 13, 2008
Category: Business
Words: 2590 | Pages: 11
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BPO Industry in India- A Report
Business process outsourcing (BPO) is a broad term referring to outsourcing in all fields. A BPO differentiates itself by either putting in new technology or applying existing technology in a new way to improve a process.
Business Process Outsourcing (BPO) is the delegation of one or more IT-intensive business processes to an external provider that in turn owns, administers and manages the selected process based on defined and measurable performance criteria. Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry.
Few of the motivation factors as to why BPO is gaining ground are:
• Factor Cost Advantage
• Economy of Scale
• Business Risk Mitigation
• Superior Competency
• Utilization Improvement
Generally outsourcing can be defined as - An organization entering into a contract with another organization to operate and manage one or more of its business processes.
Different Types of Services Being Offered By BPO's
1. Customer Support Services
Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.
Service Example: Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.
2. Technical Support Services
Our technical support offerings include round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.
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