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Burbank

BURBANK BOARDS


TABLE OF CONTENTS

EXECUTIVE SUMMARY 3
PROBLEM DEFINITION 4
NEW SYSTEM OBJECTIVES 6
NEW SYSTEM CONSTRAINTS 7
NEW SYSTEM PERFORMANCE CRITERIA 8
TEXAS INSTRUMENT - COMPOSER 9
ENTITY-RELATIONSHIP DIAGRAMS 10
ACTIVITY HIERARCHY DIAGRAMS 11
EXECUTIVE SUMMARY

Introduction

Current System

New System
· objectives
· recommendation
· advantages of new system
· how it will solve problems
· implementation
· tools used to document the new system ie.. ERD

PROBLEM DEFINITION

The main problem at Burbank Boards: Management has not continued to use an out-dated computer based system without realizing the importance of using efficient information systems to gain a competitive edge.

Symptoms of the problem at Burbank Boards:
1. Redundacy of effort
· Telemarketing operators enter order data on sales order forms and then key much of the same data into their terminals.
· Buyers fill out Purchase Order Requisition forms and then data entry operators key in the same data.
· Manufacturing orders are placed using paper forms and this data is then keyed into the computer.

2. Poor responsiveness of the system
· Customer orders are not filled as they are received. Instead they are held until the order batches are processed by the order entry, inventory, and billing systems.
· Buyers are notified of the need of raw material replenishment the day after the computer detects that the reorder point has been reached.

3. High credit risks
· The current credit classes have resulted accepting several poor credit customers and in turn, several bad debts have been incurred.

4. Lack of production standards and controls
· Production workers often do not accurately record start and completion times for their jobs sheets.
· The production schedule prepared by production planning and control is only a close approximation to what can be expected.

5. High buyer turnover
· It is extremely difficult to train new buyers who...