Brinkerhoff Case Study
Objectives
EDGE Consulting Group Ltd. ascertained four problem areas that Brinkerhoff International Inc. is currently facing and noted their aligned solutions. Also included are pros and cons of each solution in order for upper management to decide the best course of action. We trust that the cumulative solution presented at the end of this analysis will increase Brinkerhoff’s productivity by 15-20%, efficiency by 10-17%, and job satisfaction by 25-30% making it the best alternative to implement.
Issue 1: Inconsistency between Management
Both Rick Kopulos and Tom Rossick have greatly contradicting styles of managing their rigs. The distinguishing characteristics between the two managers, aside from the styles of management, can be found in the total performance ratings of their rigs. Rig #1-E, managed by Kopulos, is contributing $714,739 to the total revenue compared to $403,636 from Rig #20, managed by Rossick. Both managers have similar position power and task structure, however they differ in the relationships they hold with the lower level workers of their rigs. Kopulos has good leader to member relationships that has allowed him to develop trust. He is able to leverage this ability to create a small, tightly knit community that is highly motivated to perform. On the other hand, Rossick lacks quality people-to-people relationships which greatly hinder the performance of Rig #20.
Solution: Implement leadership training programs for rig managers
Based on Conger’s Study of Leadership Training, we suggests training be provided to all managers, using all four leadership approaches. In order to facilitate the training, scheduled leadership trainers will work with 2 managers at a time starting with the lowest performing rigs. The goal is to train all current managers within 3 years and to make the training process an ongoing requirement for future management positions. The purpose of targeting managers to receive leadership...
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