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ASSESSMENT OF CONSUMER SATISFACTION OF DHL IN CHINA 1.Introduction. 2.Procedures. 3.Findings: a.Background and Brief Introduction b.The Service Range c. The Main
page 40. Exel is not yet included in the revenue and earnings development in 2005 presented below. The DHL Exel Supply Chain Business Division also recorded organic
* Promotion Rate * Lower turn over rate by 2 % p.a. * Employee involvement in IT Project * Online peer assessment * Increase the number of hubs * Number of hubs *
Submitted by lijing1988729 on March 19, 2008
Category: Business
Words: 1814 | Pages: 8
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1.Introduction.
2.Procedures.
3.Findings:
a.Background and Brief Introduction
b.The Service Range
c. The Main Service Items
d. The Service Coverage
e. The Service Costs
f. Competition
g. Questionnaire Results
4.Conclusions.
5.Recommendations.
6.Appendixes:Questionnaire about the consumer satisfaction of services of DHL in China
1.Introduction
As requested, this report is based on an market research on the consumer satisfaction of the services of DHL in China.
This report gives an introduction of its services and reveals the benefits and as well the drawbacks of the services of DHL in China, in the increasing logistics market in China, for DHL in China itself and also the customers.
2.Procedures
All the information in this report are gathered from:
Questionnaire about the consumer satisfaction of services of DHL in China;
Http://www.cn.dhl.com.
Http://www.cpw.com.cn
Http://www.forbes.com/home/commerce
Http://www.us8cn.com
3.Findings
a. Background and brief introduction
Established in U.S.A. 1969, with the concept saying "Customers stood to save a fortune", DHL has decades of history, abundant experience and high level of skills of sending files and goods quickly through the international airflight.
During its development, DHL expanded its coverage of services throughout the world, including Middle East, Africa, Asia, Europe and so on. Till 1988, the number of its service for different countries has updated to 179 and over 16,000 employees are within its company. In nowadays, as one of the top 4 express and logistics corpotations worldwide, DHL has become the pioneer of the Worldwide Express, Continental Transportation and Air Freight and also the largest global logistics supplier of Ocean Freight and Contractual...
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