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Administrative Principles. The structure of the organization at the SunGard location
in Toronto is depicted in the organization chart on the last page. ...
... The administrative theory "emphasized management functions and attempted to generate
broad administrative principles that would serve as guidelines for the ...
... Thus, in propagating good administrative principles one is working not only for
industrial prosperity and for the prosperity of the country but also for ...
... Fayol "emphasized management functions and attempted to generate broad administrative
principles that would serve as guidelines for the rationalization of ...
... They make logical decisions in order to maximize their gain. Classical Management
includes the Administrative Principles of Henri Fayol. ...
Submitted by Diederik on August 28, 2007
Category: Technology
Words: 1018 | Pages: 5
Views: 254
Popularity Rank: 44,850
Average Member Grade: N/A (Add a Comment / Grade this Paper)
The structure of the organization at the SunGard location in Toronto is depicted in the organization chart on the last page. This organization chart will be used in this essay as the main focus point and will be described and evaluated as such.
To understand why SunGard Toronto operates the way it does we should look at the overall strategy imperatives which are:
• Become a leader in property & casualty software and services worldwide
• Be a "Product-Lead" services company
• Build customer loyalty and be perceived as a trusted advisor
• Deliver quality customer implementations
• Renowned for operational excellence
• Create an empowered and motivated organization
Looking at these strategy imperatives the customer is a central and returning point of focus and therefore very important for SunGard. This is depicted in the way they operate.
Looking at the departmentalization of the SunGard organization there are two distinctive ways the company is organized: functional and customer departmentalization.
The units ‘Professional Development', ‘Technology' and ‘Product Management' are focused on the software product FrontTier and are separated based on their area of expertise (functional departmentalization). These functional units are delivering their product and service to SunGard and can therefore be categorized as staff functions within the organization.
For the implementation branch in the organization chart the units are focused on the customer and are therefore called ‘Client Services' (customer departmentalization).
Before becoming a customer focused organization, where work and workers were organized into separate units responsible for particular customers, the organization was using a matrix departmentalization where product and customers were used together. A developer or business analyst had virtually two or more bosses: the project manager(s) of the...
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