Accounting-“People Oriented"
“People oriented", this is the hotel service of the highest frequency words in one, but how to understand the "people-oriented", and fell at the service implementation, but not so simple. Four Seasons Hotel prior to the opening trial of business is not facing society, but to face the staff, commissioning a month, the staff try to eat a month, identify problems, stop at any time, in order to ensure the quality of the opening one hundred percent. This is a people - the guests when the hotel can not be "guinea pigs." From this concept, the Four Seasons Hotel is no interns. Employees must be strengthened into the store a series of training to meet the requirements of posts, appointment is a formal work - services must be perfect for guests, not the internship process. A defect in the current hotel is the rooms, restaurants, PA, recreational and other first-line lack of understanding among the various departments, the hotel also provides that employees of various departments can not "string Kong," and this will inevitably affect the overall service quality and team spirit. The last of a series of training is to allow employees to do the day the guests, in addition to free room arrangements, and the other 600 distributed to staff, the staff wear casual consumption in the hotel, dining, fitness, the bar can be, requiring employees to stand in the guest point of the hotel experience, understanding customers. Proceeding to create a high degree of satisfaction with the service, and also from the beginning so that employees of various departments of the hotel have a comprehensive understanding facilitate future communication and coordination among departments. Four Seasons Hotel "people-oriented" high level of protection is an important embodiment of the guests right to privacy and equal respect for each guest. This is, in our country, both conceptual issues, but also the difficulty of the operation, while the Four Seasons Hotel in respect of human rights is the undying