5 Page Research Paper
Patient Satisfaction and Labor Shortages in Healthcare Facilities
Linzy Brumbaugh
Central Penn College
Organizational Behavior
Organizational behavior is the study of attitudes and behaviors of people in an organization. Human attitudes and behaviors regulate efficiency of any organization. The approach of organizational behavior is the system approach. It interprets people and organization relationships. The purpose is to build better relationships by achieving human, organizational, and social objectives. I am diagnosed with Cystic Fibrosis and I am in and out of the hospital on a normal basis. I noticed over the years that there are many challenges and opportunities today in hospital facilities dealing with organizational behavior.
With the economic problems, there are still opportunities in the healthcare industry. Patient satisfaction is a plays a key factor of quality of care (Morris, Jahangir, & Sethi, 2013). Without patients, healthcare facilities would have no use. Patient satisfaction is based on the expectations of the patient’s attitude and care. A patient's expectations of a good service could depend on age, gender, illness, his or her attitude toward the problem and the circumstances (Prakash, n.d.). Patients expect their doctors to live up to the expectations to satisfy them. When I am being hospitalized, my personal expectations are respect, care, communication, courtesy, concern, and professionalism.
Patients have the ability to leave their providers if they are not happy with them or they can voice their opinions in an attempt to change the care. A strategy for patient satisfaction is through a variety of surveys. The surveys are provided so that patients can rate them and voice any concerns about the care of the clinic. It shows patients that the healthcare facility actually cares. Surveys can be done at the healthcare facility, through email or letter, or even through the phone. The data is then gathered and observed and the
Linzy Brumbaugh
Central Penn College
Organizational Behavior
Organizational behavior is the study of attitudes and behaviors of people in an organization. Human attitudes and behaviors regulate efficiency of any organization. The approach of organizational behavior is the system approach. It interprets people and organization relationships. The purpose is to build better relationships by achieving human, organizational, and social objectives. I am diagnosed with Cystic Fibrosis and I am in and out of the hospital on a normal basis. I noticed over the years that there are many challenges and opportunities today in hospital facilities dealing with organizational behavior.
With the economic problems, there are still opportunities in the healthcare industry. Patient satisfaction is a plays a key factor of quality of care (Morris, Jahangir, & Sethi, 2013). Without patients, healthcare facilities would have no use. Patient satisfaction is based on the expectations of the patient’s attitude and care. A patient's expectations of a good service could depend on age, gender, illness, his or her attitude toward the problem and the circumstances (Prakash, n.d.). Patients expect their doctors to live up to the expectations to satisfy them. When I am being hospitalized, my personal expectations are respect, care, communication, courtesy, concern, and professionalism.
Patients have the ability to leave their providers if they are not happy with them or they can voice their opinions in an attempt to change the care. A strategy for patient satisfaction is through a variety of surveys. The surveys are provided so that patients can rate them and voice any concerns about the care of the clinic. It shows patients that the healthcare facility actually cares. Surveys can be done at the healthcare facility, through email or letter, or even through the phone. The data is then gathered and observed and the